FREQUENTLY ASKED QUESTIONS
How do I get started to make a new Coin for my squadron?
It's really simple! Take a look at our Customer Ordering Guide. We also can help you if you call our Customer Service Desk. You can also fill out and send us an On-line Estimate Form and that will give you an idea of how much the coins will cost.
How much does your coin dies cost?
Our die fees vary in price based on the size of the coin, Check our Price List for current pricing. We have some standardized dies that are available at no cost to you, so you would only pay for your customized side.
Where are your coins made?
eMilitaryCoins.com uses factories in South Korea. We don't hide the fact that we have 4 factories that have worked with us since 1997. Our factories work very hard to support all our customers. We use overseas companies because of the price and the quality craftsmanship. We do use one USA factory for customers that have that requirement, but the prices are much higher.
Why do I have to pay for the dies to get my order started?
eMilitaryCoins.com wants to help all customers, but we must know if you are serious to have your coin made by us. We always send a FREE on-line estimate, but to start your artwork, we need your approval and a Òdown paymentÓ usually the die charge. This down payment will be applied to the order you place with us. If you decide not to order through us and your artwork was completed and sent to you in .pdf format, you will only be charged $100.00 for our time.
I would like to have my coin made from my artwork. How do you accept coin artwork?
We accept artwork in all formats. Click here for a complete explanation of our artwork requirements. The most important thing is to remember to send the best artwork you can. The better the detail the better the coin!!
What is the usual production time for my coin order?
Normal coin production time is 4 - 6 weeks. The process of creating a die takes 5 to 7 days, depending on how complex or detailed (3d faces can take longer). The mass production of your coins takes 15 to 25 days depending on quantity. Advising us in advance of your planned presentation date is highly recommended when possible, we will schedule production to allow ample shipping time for you to receive your coins.
Will I be notified when my order has been shipped?
One of our customer service rep's will e-mail you with a tracking number from FedEx, UPS or EMS for your shipment and with the date you can expect delivery.
What methods of payment do you accept?
We will accept personal checks from squadron funds, money orders, MasterCard, Visa, American Express or Military Impact Card at the time of order. Your card will charged when the order is placed. You will see ÒMidwest Laser EngravingÓ on your bill. Just give us a call let us know how you are sending your payment if it's not by our on-line payment.
I don't know how to use those Graphics Programs. Can you do my artwork?
One of the most important parts of our customer service is having an Art Director on staff. Using our creative talents and our 43 combined years of military service, we can design and execute a coin that will be unique to your organization. A coin you will be proud of. You can see some of our work in the sample coins section of this site. Let us turn your concepts into reality! Contact us today! Check out our Artwork page, click here.
Will you sell or otherwise distribute my e-mail address or other credit information about me?
No! eMilitaryCoins.com will never willfully sell, trade, rent, disclose, or make available personally information about you to any third part without first receiving your permission.
Can I order more coins after my first?
Yes!!! You can REORDER COINS now on-line. Click here and you will find the easy form to fill out. Remember that you will not have to pay the die fee again if this is a reorder. Our price list has all the prices for reorders. Pricing Page.
Will you sell my coin to anyone or on E-Bay?
No! We have a very strict policy that only the ordering organization can sell their own coin. If someone is persistent about receiving your coin, we will try to put them in contact with the ordering organization.
When we receive a order for a coin that we recognize as another organization's we will try to get a hold of the last person that was the POC of the coin to make sure that the new POC is approved to use the coin die. This is important to us.
|
