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T · 877/527-3775 L · 623/266-7705 F · 623/266-7318 sales@eMilitaryCoins.com |
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F.A.Q.How do I get started to make a new Coin for my squadron?It's really simple! Take a look at our Customer Ordering Guide. We also can help you if you call our Customer Service Desk. You can also fill out and send us an On-line Estimate Form and that will give you an idea of how much the coins will cost. How much does your coin dies cost? Our die fees vary in price based on the size of the coin, Check our Price List for current pricing. We have some standardized dies that are available at no cost to you, so you would only pay for your customized side. Where are your coins made? eMilitaryCoins.com uses factories in South Korea. We don't hide the fact that we have 4 factories that have worked with us since 1997. Our factories work very hard to support all our customers. We use overseas companies because of the price and the quality craftsmanship. We do use one USA factory for customers that have that requirement, but the prices are much higher. Why do I have to pay the balance to get my order started? eMilitaryCoins.com wants to help all customers, but we must know if you are serious to have your coin made by us. We always send a FREE on-line estimate, but to start your artwork, we need a completed order form. This is a commitment to an order. Time is involved in the artwork, generation of dies, etc. We do not have the manpower nor the funds to credit all orders without this commitment. I would like to have my coin made from my artwork. How do you accept coin artwork? We accept artwork in all formats. Click here for a complete explanation of our artwork requirements. The most important thing is to remember to send the best artwork you can. The better the detail the better the coin!! What is the usual production time for my coin order? Normal coin production time is 4 - 6 weeks. The process of creating a die takes 5 to 7 days, depending on how complex or detailed (3d faces can take longer). The mass production of your coins takes 15 to 25 days depending on quantity. Advising us in advance of your planned presentation date is highly recommended when possible, we will schedule production to allow ample shipping time for you to receive your coins. Will I be notified when my order has been shipped? One of our customer service rep's will e-mail you with a tracking number from FedEx, UPS or EMS for your shipment and with the date you can expect delivery. What methods of payment do you accept? We will accept personal checks, money orders, MasterCard, Visa, American Express or Military Impact Card, Pay Pal at the time of order. Your card will charged upon the approval of the artwork. Just give us a call let us know how you are sending your payment if it's not by our online order form. Please send a copy of the order form if payment is made by check, money order. This will connect your shipping information to the order. I don't know how to use those Graphics Programs. Can you do my artwork? One of the most important parts of our customer service is having an Art Director on staff. Using our creative talents and our 45 combined years of military service, we can design and execute a coin that will be unique to your organization. A coin you will be proud of. You can see some of our work in the sample coins section of this site. Let us turn your concepts into reality! Contact us today! A completed online order form must be received prior to our the start of our artwork service. Will you sell or otherwise distribute my e-mail address or other credit information about me? No! eMilitaryCoins.com will never willfully sell, trade, rent, disclose, or make available personally information about you to any third part without first receiving your permission. Can I order more coins after my first? Yes!!! You can REORDER COINS now on-line. Click here and you will find the easy form to fill out. Remember that you will not have to pay the die fee again if this is a reorder. Our price list has all the prices for reorders. Pricing Page. Will you sell my coin to anyone or on E-Bay? No! We have a very strict policy that only the ordering organization can sell their own coin. If someone is persistent about receiving your coin, we will try to put them in contact with the ordering organization. When we receive a order for a coin that we recognize as another organization's we will try to get a hold of the last person that was the POC of the coin to make sure that the new POC is approved to use the coin die. This is important to us. |
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Prices are subject to change. Although prices are generally accurate, they should only be used as general reference. All content of this website is copyright 2009, eMilitaryCoins, LLC. No portion may be copied or duplicated without express written permission. |